Privacy Policy

Last updated: 23 July 2026 Operator: Livera ("Livera", "we", "us", or "our") Privacy contact: policies@liveraapp.com

1. Introduction This Privacy Policy explains how Livera collects, uses, stores, shares, and protects personal information when you use the Livera app and related Services across Home, Vizzle, V-Cart, Livera Care, Handyman, V-One, and Leisure. We designed Livera to help you manage lifestyle routines with clarity and trust. Protecting your data is part of that promise.

Livera organizes its lifestyle marketplace into the following in-app categories: Home (your personal overview and loyalty experience), Vizzle (local marketplace listings), V-Cart (online product shopping), Livera Care (health and wellness services), Handyman (home services and repairs), V-One (coupons and offers), and Leisure (adventures, experiences, and bookings). These Terms, Privacy, Cancellation, and Refund documents apply across all of those categories unless a specific section states otherwise.

2. Information we collect 2.1 Account and profile information. When you sign in with Google or update your profile, we may collect your name, email address, profile photograph, Google account identifier, optional mobile number, age, gender, and address fields you choose to provide.

2.2 Home and loyalty information. On Home we process loyalty card identifiers, registration country or city when available, join timestamps, and preferences that personalize your overview. Loyalty data helps display membership status and eligibility for certain V-One or partner benefits.

2.3 Location information. With your permission, we collect precise or approximate location from GPS, network signals, or map selection. Location supports "near you" experiences on Home, local discovery in Vizzle, service radius context for Handyman, regional offers in V-One, and nearby Leisure experiences. We may also derive coarse location from IP address during login for security and registration analytics. You can revoke location permission in device settings.

2.4 Marketplace and commerce data. For Vizzle we process listings you create, saved items, chat metadata if messaging is enabled, and report flags. For V-Cart we process cart contents, order history, shipping addresses, payment status tokens (not full card numbers when handled by processors), and delivery updates. For Handyman we process job requests, schedules, addresses you share with providers, and ratings. For Livera Care we process appointment preferences and service categories you select. For Leisure we process booking details, participant counts, and attendance status. For V-One we process coupon saves, redemptions, and eligibility checks.

2.5 Device and technical data. We collect device identifiers, platform (Android/iOS), brand, model, OS version, app version, locale, timezone, push notification tokens (FCM), crash logs, and diagnostic events needed to keep the Services reliable.

2.6 Communications. If you contact policies@liveraapp.com or in-app support, we keep message contents and metadata to resolve your request.

3. How we use information We use personal information to: create and secure accounts; operate Home dashboards and loyalty displays; enable Vizzle marketplace interactions; fulfill V-Cart orders; coordinate Handyman and Livera Care bookings; deliver Leisure experiences; personalize V-One offers; prevent fraud and abuse; comply with law; improve product quality; send transactional notifications; and, with consent where required, send marketing about Livera lifestyle features.

4. Legal bases (where applicable) Depending on your region, we rely on contract performance (to provide requested Services), legitimate interests (security, product improvement, fraud prevention), consent (certain location, marketing, or sensitive optional fields), and legal obligations (tax, accounting, regulatory requests).

5. Sharing of information We share information with: (a) service providers who host infrastructure, send emails or push messages, process payments, provide maps, or analyze performance under confidentiality obligations; (b) independent merchants or professionals fulfilling V-Cart, Handyman, Livera Care, or Leisure bookings, limited to what they need to perform; (c) other users when you publish Vizzle listings or public profile elements; (d) authorities when legally required; and (e) successors in a merger or asset transfer, subject to continued protection commitments. We do not sell personal information for money in the conventional sense. If regional definitions of "sale" or "share" for advertising apply, we will honor required opt-outs.

6. International transfers Livera may process data in countries other than your own, including cloud regions used by our providers. Where required, we use appropriate safeguards such as contractual clauses or equivalent mechanisms.

7. Retention We retain account data while your account remains active. Order, booking, and loyalty records may be kept longer for accounting, dispute resolution, and legal compliance. Location logs used for security may be retained for limited periods. When you delete your account (once available) or make a verified erasure request, we delete or anonymize personal data unless retention is required by law.

8. Security We implement technical and organizational measures including encrypted transport (HTTPS/TLS), access controls, token-based authentication, session binding to devices, and monitoring for suspicious login activity. No method of transmission or storage is perfectly secure; please protect your device and Google account.

9. Your rights Subject to local law, you may have rights to access, correct, delete, restrict, or port your data, and to object to certain processing or withdraw consent. To exercise rights, email policies@liveraapp.com from your registered address and describe your request. We may verify identity before acting. You may also lodge a complaint with a data protection authority in your country.

10. Children The Services are not directed to children under the age where parental consent is required in your jurisdiction. If we learn we collected personal data from a child without proper consent, we will take steps to delete it.

11. Category-specific privacy notes Home: loyalty and registration place data are used to personalize membership views. Vizzle: listing content you publish can be seen by other users; do not include sensitive personal data in public listings. V-Cart: shipping and payment metadata are shared with fulfillment partners. Livera Care: avoid submitting clinical diagnoses unless a feature expressly requires and protects health data; treat Care as a booking and discovery layer. Handyman: job addresses are shared with assigned providers. V-One: redemption history informs fraud checks. Leisure: participant names provided for bookings are shared with organizers.

12. Cookies and similar technologies If you use Livera web properties, cookies or local storage may remember preferences and measure traffic. Mobile apps use SDKs with analogous identifiers. You can control many identifiers through device settings.

13. Changes to this Policy We may update this Privacy Policy to reflect product or legal changes. We will revise the "Last updated" date and, for material changes, provide additional notice in-app or by email where appropriate.

14. Contact For privacy questions, data requests, or concerns about Home, Vizzle, V-Cart, Livera Care, Handyman, V-One, or Leisure data practices, contact policies@liveraapp.com.