Vendor Policy

Last updated: 23 July 2026 Platform: Livera mobile application and related services ("Livera", "we", "us", or "our") Contact: policies@liveraapp.com

1. Acceptance of these Guidelines Accessing Vendor tools, creating a storefront, posting a Vizzle listing, accepting Handyman jobs, publishing V-One offers, fulfilling V-Cart orders, offering Livera Care sessions, or operating Leisure experiences means you accept these Vendor Guidelines, the Livera Terms of Service, Privacy Policy, Cancellation Policy, and Refund Policy. If you do not agree, do not use Vendor features. Livera may update these Guidelines; continued Vendor activity after updates constitutes acceptance.

2. Livera's role (platform only) 2.1 Livera provides software, discovery, messaging or booking interfaces, optional payment facilitation, and customer reach. Livera does not manufacture most goods, perform most Handyman work, provide clinical care, host Leisure adventures, or own most Vizzle inventory. 2.2 Customers contract with YOU for Vendor-supplied goods and services unless Livera is expressly identified as the seller of record for a specific SKU. 2.3 Ratings, badges, ranking, and featured placement are operational tools, not certifications of legal compliance, professional licensing, or product safety. 2.4 Livera may remove listings, suspend accounts, or limit visibility to protect users and the platform. Such actions do not make Livera responsible for your underlying legal obligations.

3. Absolute Vendor responsibility for legal problems 3.1 You agree that ALL legal problems on the Vendor side are yours to face and resolve. This includes, without limitation: consumer complaints; product liability; personal injury; property damage; professional malpractice or negligence claims; intellectual property infringement; false advertising; unfair trade practices; data misuse you cause; employment or contractor misclassification of your staff; workplace safety; environmental compliance; food, drug, cosmetic, or medical device rules; tourism and adventure safety rules; building, electrical, plumbing, and local trade licensing for Handyman work; and any criminal investigation arising from your listings or fulfillment. 3.2 You will not name Livera as a defendant, co-defendant, or responsible party for Vendor-side issues except to the extent a claim is solely about Livera's own independent negligence in operating the software platform (for example, a pure app outage unrelated to your product). Even then, platform liability remains limited by the Terms of Service. 3.3 You must defend, indemnify, and hold harmless Livera, its affiliates, directors, employees, and agents from and against any claim, loss, damage, fine, cost (including reasonable attorneys' fees), or expense arising out of: (a) your products or services; (b) your listings and marketing claims; (c) your interactions with customers; (d) your failure to obtain licenses, permits, insurance, or consents; (e) your tax and regulatory filings; (f) your breach of these Guidelines or law; and (g) any dispute between you and a customer, supplier, employee, or regulator. 3.4 If a customer, regulator, or court contacts Livera about your Vendor activity, Livera may share relevant account and listing information as permitted by law and may require you to respond directly and promptly.

4. Category-specific Vendor duties 4.1 Vizzle (local marketplace). You must own or have lawful authority to sell listed items; accurately describe condition, price, and location; not list stolen, counterfeit, recalled, hazardous, or prohibited goods; complete meetups safely; and honor agreed terms. Disputes between buyers and sellers are primarily Vendor/customer matters. Livera may mediate informally but is not obligated to decide or pay claims. 4.2 V-Cart (product shopping). Merchants must maintain accurate stock, pricing, taxes (where you are tax-liable), shipping times, and product compliance labeling. You are responsible for fulfillment quality, customs paperwork for cross-border shipments you arrange, and after-sales support unless Livera is the named merchant of record. 4.3 Livera Care. Practitioners and wellness providers must hold all required licenses, registrations, and insurance for the services they offer. You must not present Livera Care as a substitute for emergency medicine. Clinical judgments, outcomes, and professional liability are yours alone. Livera does not supervise your practice. 4.4 Handyman. You must be competent and properly authorized for the trades you accept (electrical, plumbing, HVAC, carpentry, etc., as required locally). You are responsible for site safety, tools, workmanship, permits, disposal of waste, and damage caused during jobs. Call-out disputes and redo work are between you and the customer, subject to any in-app booking rules. 4.5 V-One (coupons and offers). Offer publishers must honor stated discounts, blackout dates, and inventory limits. Misleading "flash" offers, bait pricing, or coupon farming schemes are forbidden. Financial and legal responsibility for honorability of offers sits with the Vendor. 4.6 Leisure. Operators must provide accurate difficulty ratings, age limits, safety briefings, equipment, and emergency plans. Injury, weather disruptions you mismanage, and participant screening failures are Vendor-side legal risks. You must carry appropriate public liability insurance where required. 4.7 Home / loyalty context. Vendors must not misuse loyalty identifiers, forge membership benefits, or run off-platform schemes that deceive Livera members using Home-displayed credentials.

5. Prohibited Vendor conduct You must not: sell illegal goods or services; discriminate unlawfully; harass customers or Livera staff; scrape the platform; manipulate reviews; create fake accounts; evade suspensions; collect customer payments in ways that violate card-scheme or local law when Livera Checkout is mandatory for a feature; misuse customer personal data obtained through Livera; or threaten legal action against customers in bad faith to silence legitimate complaints.

6. Licenses, permits, and insurance Before listing, you represent that you have every license, permit, certification, visa/work authorization, and insurance policy required in each city and country where you operate (including India, UAE, Malaysia, Sri Lanka, United Kingdom, and any other market you serve). Livera does not verify every credential in real time. Failure to maintain compliance is a Vendor legal problem, not a Livera defect. Upon request, you must produce proof of licensing and insurance within a reasonable time.

7. Taxes and invoices You are solely responsible for determining, collecting, reporting, and remitting taxes, VAT/GST, service taxes, withholding, and tourist levies applicable to your sales. Where Livera provides tax tools or displays amounts, those tools are aids only. Errors in your tax setup remain your responsibility. You must issue legally compliant invoices or receipts to customers when required.

8. Customer data and privacy Customer contact details, addresses, and booking notes shared for fulfillment are provided for that purpose only. You must not sell, spam, or reuse Livera customer data for unrelated marketing without a lawful basis and any required consent. Data incidents caused by your systems or staff are Vendor-side legal problems; you must notify Livera promptly if Livera data is involved and cooperate with remediation.

9. Pricing, payments, and chargebacks You must show clear prices and fees. If you receive payouts through Livera or a payment partner, you authorize adjustments for refunds, cancellations, fraud, and chargebacks tied to your orders. Chargebacks caused by non-delivery, misrepresentation, or poor Vendor service may be debited from your balance. Livera is not obligated to fund your losses.

10. Cancellations, refunds, and service recovery You must follow Livera's Cancellation and Refund Policies and any stricter promises you publish. Failing to refund when required, ghosting customers, or forcing off-app cash-only resolutions that violate law can result in suspension. Financial remedies owed to customers for your failures are your obligation.

11. Intellectual property You grant Livera a license to display your logos, photos, and listing content to operate the platform. You warrant that your content does not infringe third-party rights. IP complaints about your listings will be directed primarily to you; Livera may remove content while you resolve the dispute. Counter-notice and court processes are your responsibility.

12. Safety recalls and emergencies If a product you sold is recalled or a service creates imminent danger, you must stop sales, notify affected customers, and follow regulator instructions. Livera may disable related listings. Costs of recall, medical care, and related legal exposure remain Vendor-side.

13. Investigations and law enforcement You agree to cooperate with lawful investigations. Livera may preserve and disclose Vendor records when legally compelled. Cooperation does not shift liability from you to Livera.

14. Suspension, termination, and surviving duties Livera may suspend or terminate Vendor access for Guideline breaches, legal risk, or prolonged poor performance. Termination does not erase your duty to complete or lawfully unwind open orders, or your indemnity and legal responsibilities for past sales.

15. No reliance on Livera legal advice Nothing on Livera is legal, tax, or medical advice to Vendors. You must obtain your own counsel. Screens, templates, and "suggested" policies are conveniences only.

16. Relationship of parties Vendors are independent contractors or independent businesses. Nothing creates a partnership, agency (except limited payment or notice agency expressly stated), employment, or franchise relationship with Livera. You have no authority to bind Livera to customer promises beyond platform features.

17. Limitation regarding Vendor disputes To the maximum extent permitted by law, Livera is not liable for lost profits, reputational harm, regulatory fines assessed against you, or judgments entered against you arising from Vendor-side legal problems. Your exclusive remedies against Livera for platform issues are those in the Terms of Service.

18. Governing acknowledgments You acknowledge that: (a) customers may sue you directly; (b) regulators may fine you directly; (c) Livera may be a witness or records custodian but is not the primary responsible party for your trade; and (d) attempting to transfer Vendor legal risk to Livera through app messaging, invoices, or verbal claims is void.

19. Updates and contact Questions about these Vendor Guidelines: policies@liveraapp.com. For consumer policy topics, see Profile > Policies. For partnership onboarding questions, use Partner Support when available.

20. Summary Livera is a platform that connects customers with vendors across Home, Vizzle, V-Cart, Livera Care, Handyman, V-One, and Leisure. Vendors are responsible for their own products, services, listings, quality, delivery, and customer care. Vendors must hold their own licenses, permits, insurance, and tax registrations where required. Vendor-side legal issues are faced by the vendor, not Livera. Using Vendor features means you accept these Guidelines and the related Livera policies.